State Farm® Insurance Agent Tom Tatro

"I wish I could give 0 stars but unfortunately I can’t. I accidentally paid for 2 auto policies for the same car and when I tried to ask for a refund the agents just kept on trying to get me to add more to my policy. I sent screenshots of both policies showing it was to the same car and they wouldn’t do anything. Later on I find out that they added more to my policy without my permission at all and increases my bill. Horrible. Never using them again. Alex Rose and Becky Wilcox were no help at all."

"unprofessional and rude"

"I just had an excellent customer service experience with Ms Marcia who works for Mr Tom Tatro. It takes knowledge, patience and honesty to assist a customer with different questions!! Ms Marcia exceeds all great customer service experience!! Thank you!"

"Safe"

"Is this place even open?? My husband and I have been calling and leaving a message and NO ONE will call us back. Looking to just change insurance at this point it’s so frustrating"

"Tom and his team have been extremely helpful with my insurance. I make a lot of changes because of my work, and they are very responsive and take good care of us every time we call in. They also save me a significant amount from my last insurer. I highly recommend."

"Strunk Excavation Materials Storage /Processing"

"The agency took a full payment for my park model home insurance. After five days I called for a proof of insurance form. At this time, the agent said he had been meaning to call me. That is when he told me State Farm does not insure park model manufactured homes. This was after billing me and not knowing he cannot insure my home. Unreliable and lacking in knowledge of the insurance business."

"I am a retired CPA. I appreciate the excellent service I have always received at Mr. Tatro's agency. I particularly commend Ms. Ashley, who has always been efficient and responsive."

"Tom is top notch"

"Doesn't return phone calls promptly"

"Knowlegable staff and excellent customer service."

"Horrible customer service from a guy named Ryan....not only did he laugh at me and what i was saying.....but he also burped into the phone on one occasion and chuckled about that too. My father has been dead for almost a year and they say we never sent them his paperwork.....however we know who we sent actual death certificates to and Tom tatro sent us flowers and condolences. Now I get to call BBB. And share this nauseating information with them."

"Excellent company in every regard! Great customer service, great coverage. Excellent communication. I've been with Tom Tatro's State Farm office for a few years and am very happy to have been referred to them."

"Another great year with Tom Tatro!! Using Tom for my business and personal insurance needs. I feel very blessed to have Tom and his amazing staff protecting my family and business. Superior customer service, great rates, excellent coverage!!! If you are looking for insurance, I would highly recommend Tom Tatro!!!"

"If you're looking for great customer service from an insurance agent, then Tom Tatro and his State Farm staff are the ones to see. Transferring our auto insurance to them was quick and painless. They follow up with us every year to make sure our coverage is still up to date with our needs."

"Great customer service!! Always helpful with a Can Do Attitude!! Thank you for being so available and helpful."

"Tom Tatro and his staff are wonderful! I have 2 auto policies, a renter's policy and a mutual fund with them. Tom has always been very honest about what I need and don't need. His office keeps me well-informed and is a pleasure to deal with. When clients or friends are looking for an insurance agent, I give them Tom's name without reservation."

"Amazing customer service. Tom and his staff know all my needs. Thanks for being there."